HPS conducts a comprehensive and thorough evaluation of our client's situation. This process, which we refer to as "discovery inquiry," ensures that our client's situation and desired outcomes are clearly understood. It also ensures that our analysis and recommendations address the situation and the desired outcomes are achieved.
HPS integrates several fundamental quality principles into the discovery inquiry process to ensure that:
- A clear understanding and description of the situation are thoroughly discussed in advance of any action steps.
- An action plan and GANTT chart are developed to guide the strength-based solution implementation process.
- An error cause removal process is implemented to eliminate the root cause and ensure that it does not recur.
- A metric is developed to assess the success of the situation resolution and to monitor its effectiveness in the future.
- A process is implemented to ensure that the situation has been remedied and our solutions have met or exceeded expectation.
HPS clients are extremely pleased with our professional service and product solutions when the following occur:
- Our mutual trust is established and open, straightforward and honest communication occurs on a consistent basis.
- Our access ensures that we understand our client's business strategy, goals, objectives and key success indicators.
- Our comprehensive, thorough and detailed analysis of the client's situation is understood and mutually agreed upon.
- Our mutual search for and consideration of all perspectives and possible solutions are afforded due process.
- Our client's active involvement, full commitment, and support occurs during the solution implementation.
- Our client provides sponsorship, advocacy and support of the solution at the appropriate organizational levels.
- Our client is willing to investment the necessary time and resources
to achieve and sustain desired outcomes.